/ The Bottom Line Up Front
Recognition and correct description are two different measurements. In the 1,000-brand study behind this tool, 510 brands were volunteered unprompted and 194 were filed under the wrong category. Zoho is both: named readily, read well, and ranked as CI/CD rather than CRM.
The ModelRank brand audit runs four probes against an open model and reports what each one found. It does not ask the model a question and grade the answer. It reads the model directly, which is why the result is stable enough to re-run and compare rather than being a fresh sample of a stochastic chat.
The first probe asks what exists in your category and counts how often your brand is volunteered without being named first. The second ranks your true category against four length matched distractors on mean per-token logprob, so a shorter label cannot win for being shorter. The third reads twelve buying dimensions out of activation space. The fourth follows your brand name up the layers to see how far it surfaces.
Phase two then fans out across you and every competitor you name, measuring the third-party surfaces, the backlink footprint and the own-property facts that the study associated with recall and with factual accuracy. Every comparison there is an ordinal placing among the brands you named, never a percentile against a cohort you are not part of.
Where a probe cannot run, the audit says which probe, and why, and shows nothing else. An unavailable measurement is reported as unavailable rather than as a zero, because a zero on a chart is a claim and a missing measurement is not.
Each probe needs a specific capability from the serving endpoint. When one is missing, the report names the probe and the reason and draws nothing in its place.
The model is asked what exists in your category, several times over several prompt frames. We count the generations that name you on a word boundary and report the rate with its sampling interval.
Your true category is ranked against four length matched distractors on mean per-token logprob. The margin is the gap to the runner-up, in nats per token.
Twelve buying dimensions read from activation space rather than from generated text: ease of use, pricing value, support, reliability, documentation, onboarding, integrations, product depth, innovation, trust and security, community, trajectory.
The brand name is followed up the stack layer by layer. A name that peaks mid stack and fades is held differently from one that resolves at the top.
We read a handful of your pages to place you in the category taxonomy, and you can name up to seven competitors or let the crawl suggest them.
Recall, category binding, activation-space sentiment and the logit lens. Each one streams back the moment it lands, so the report fills in as it is measured.
Third-party surfaces, backlinks and own-property facts for you and every named competitor, measured per brand and placed as an ordinal among the peers you named.
Every run is stored under its own key, so the finished report can be reopened and shared without running the model again.
The model names Zoho readily and reads the product well on eleven of twelve buying dimensions. It still ranks CI/CD above CRM when asked what Zoho is, by 0.36 nats per token. Recognition and correct description are separate measurements, and a brand can pass one while failing the other.
Zoho ranks 2 of 12 measured CRM brands on gemma-4-12b, against 4 named competitors. The model volunteers the name, reads the product well on every buying dimension, and still files it under the wrong category: a brand can be well known to a model and still be described to buyers as the wrong kind of company.
Read the Zoho reportThis is Zoho, not you. Every number on that page is read out of the published 1,000-brand ModelRank study on gemma-4-12b. Your own audit measures your domain live, against the same model, and opens on a page of exactly the same shape.
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